Companion & Respite Support
Companionship, respite and everyday social support.
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Pricing
Clear pricing. Clear expectations.
Families should always understand what they are paying for and why.
Rates are confirmed with you before support begins. Starting rates below are a guide — your final rate depends on the service, schedule and level of support required.
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Developmental Support
Skill-building and community participation support.
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Personal Support / PSW
Personal care delivered by qualified support workers.
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What your hourly rate includes
Your rate covers more than the time a support worker spends with you.
- Support worker timeTime spent providing the support outlined in your service plan.
- Matching and schedulingFinding an appropriate worker and coordinating the schedule.
- Credential verificationChecking and monitoring worker credentials and clearances.
- Visit documentationCare notes and records for each visit.
What isn't included
These items are quoted separately or arranged directly by the family.
- Specialty equipmentEquipment, supplies or devices required for care.
- Third-party feesAdmission fees, activity costs or other third-party charges.
- Services outside a worker's scopeSupport that requires a credential or scope the assigned worker does not hold.
No surprises
Before support begins, families know which services are being provided, the applicable rate, and whether any additional charges apply.
Talk to usMore than sending someone to the door
Matching, credential verification, scheduling, coverage and documentation are part of every hour of support.
Credential and skills matching
Workers are matched to the required credentials, skills and level of support.
Coverage when plans change
Open-shift coverage when a scheduled worker is unavailable.
The right person. The right support. The right fit.
We use worker qualifications, experience, skills, availability and preferences alongside each client's needs to identify appropriate matches.
Funding & financial resources
Some families use funding programs, private insurance or benefit plans toward the cost of support.
Private pay
Families may pay privately for support services.
Common questions
Do you have a minimum visit length?
Minimum visit lengths are confirmed with each family before support begins.
What happens if my worker calls in sick?
The shift becomes an open shift. Our system identifies other workers who meet the credential, skill, availability and location requirements and notifies them, and staff confirm the replacement. We cannot promise that a replacement is always available at short notice.
What if I don't think my worker is the right fit?
Tell us. Staff review the reason, the current arrangement is handled respectfully, and the matching system looks for alternative qualified workers for you to review.
Can I have more than one worker?
Yes. Different workers can cover different shifts for the same person, and each worker only sees their own schedule.
Can I choose my worker?
You choose from the workers we identify as appropriately matched for the support requested.
How are workers matched?
On credentials, skills, experience, scope, availability, location, transportation, service type and stated preferences. Price alone never determines a match.
How do you verify credentials?
Staff review submitted credentials and record a verification status and expiry date. Where a public register exists — such as the College of Nurses of Ontario — staff check the register and record who checked it and when.
What happens if a worker's credential expires?
The system flags it. A worker cannot be assigned to a shift that requires a credential that is expired or unverified.
Can workers see each other's schedules?
No. Each worker sees only their own schedule. Clients see only their own care schedule. Staff see the full operational picture.
Can I use Passport funding?
Many families use Passport or similar funding toward support. Confirm eligibility and allowable expenses with your funding program — we cannot guarantee approval or reimbursement.
How do I know what service I need?
Use the "Not sure what support I need?" guide, or contact us. The guide suggests a starting point only; staff review every request.
Can I request overnight support?
Yes, where appropriate. Overnight coverage is scheduled with appropriate worker hour limits.
What happens if my needs change?
Tell your coordinator. The support plan and matching can be reassessed and the schedule updated.
Is my information private?
Sensitive documents — government ID, work eligibility documents, police checks, insurance and credential files — are never shown to clients or other workers. Clients see verification status only.
Rates, minimums and additional charges are confirmed in writing before support begins and may change with notice.
Funding, insurance and tax-credit eligibility vary by individual circumstances. Connected Support Inc. does not guarantee reimbursement or eligibility. Please confirm with the applicable funding agency, insurer or tax professional.