Terms of Service

Connected Support provides a platform designed to help individuals and families connect with caregivers and support workers. Depending on the service, Connected Support Network may facilitate:

• Care requests
• Caregiver applications
• Credential verification
• Matching
• Scheduling
• Communication
• Bookings
• Invoicing and payment administration

Caregivers may be required to provide:

• Identity
• Credentials
• Professional registration
• Certifications
• References
• Liability insurance
• Work eligibility
• Other information reasonably required for safety and service verification

Caregivers must provide truthful, accurate and current information.

Verification does not guarantee caregiver conduct, performance, suitability or future availability.

Matching may consider:

• Requested services
• Care tasks
• Qualifications
• Experience
• Availability
• Location and service area
• Preferences
• Funding requirements
• Other relevant compatibility factors

A match does not guarantee that a caregiver accepts the request, or that the family accepts the caregiver.

Rates may depend on:

• Service type
• Level of support
• Care needs
• Required qualifications
• Schedule
• Funding source
• Complexity
• Other relevant circumstances

Rates are confirmed by Connected Support for each request. Until a rate is confirmed, it is shown as “Rate to be confirmed.”

• Provide accurate information
• Keep account information current
• Protect login credentials
• Treat others respectfully
• Use the platform legitimately
• Do not misuse personal information
• Do not access restricted information
• Report safety, privacy or service concerns

Connected Support is not an emergency service.

For an immediate medical, safety, or other emergency, contact the appropriate emergency service.